How business inquiry information is handled.

This notice explains how Contact and Quote information is collected, stored, used, shared, retained, and deleted when you contact AL KHADIM IT SERVICES.

Information we collect

Contact and Quote information is stored in the request-management database so the inquiry can be reviewed and managed. Depending on the form, this may include your name, business or organization, role, email address, phone or WhatsApp number, service interest, industry, company size, location, existing IT environment, project description, support preference, timeframe, preferred visit date, budget range, and contact preferences. The site also records your consent choice, a request reference, workflow status, and operational timestamps.

Why we use it

The information is used to receive, assess, respond to, and manage your inquiry; prepare a requested quote; coordinate possible services; maintain request history; prevent duplicate or abusive submissions; and protect the administration portal. We do not claim to sell your personal information.

Access and service providers

Request details are available only to authorized administrators with a current protected session. The application uses infrastructure and delivery providers to operate the database, hosting, security check, and minimal administrator alerts. Administrator alert emails deliberately contain only limited request metadata and a link to the protected portal, not the full request description or internal notes.

If you choose a WhatsApp action, WhatsApp opens as a separate third-party service. Website links include only a minimal starter message or saved request reference; the complete website form is not placed in the link. Any additional information you send in WhatsApp is provided by you directly to WhatsApp and is also subject to WhatsApp's own terms and privacy practices. Email remains available at shahbazkhadim23@gmail.com.

Security

We use access controls, protected administrator sessions, limited notification content, and operational safeguards intended to reduce unauthorized access. No online system can guarantee absolute security, so passwords, access credentials, payment-card data, and other unnecessary sensitive information should not be submitted through an inquiry form or WhatsApp.

Your communication choices

You can choose the website form, phone, email, or WhatsApp. Selecting WhatsApp is optional and does not change how a website form submission is stored in the request-management database. Contact preferences are used to coordinate the inquiry and do not create a response-time guarantee.

Retention and deletion requests

Records are retained according to business need and the configured retention policy. A blank retention setting means there is no automatic deletion. Only archived requests can become eligible for a reviewed maintenance deletion; active requests are never selected automatically. This is an operational policy, not a promise that a particular period is legally required.

To ask about your information or request deletion, email shahbazkhadim23@gmail.com and provide enough information to identify the inquiry. A request may need to be verified and may be limited where information must be retained for legitimate business or legal reasons.

This notice describes the current website inquiry workflow. It does not claim a legal registration, street address, certification, or compliance status that has not been verified for publication.